Return Policy

Online or Phone Purchases:

  • If you are not entirely satisfied with your purchase, simply return the item postmarked within 30 days of your delivery date.  All returned items must include the sales tags and be in the original condition.

    • (For example, if your item was delivered on January 1st, the last day to postmark a return for a full refund would be January 31st.)

  • Refunds will be issued in the same method of payment as the original payment. Purchases made with a credit card will be issued to the original account.

 

*Please note delivery fees are non-refundable once the order has shipped or if the merchandise is returned to the store.

 

Products Returned After 30 days:

  • Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery

  • We may reduce the refund based on the condition of the merchandise

  • We may also deduct the original and return shipping charges from your refund

 

If you have any questions regarding returns, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or 315-343-9376

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Oswego@kraftees.com

315-343-9376

262 West Seneca Street

Oswego, NY 13126

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